Refund and Returns Policy

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Last updated: October 5, 2026

We want you to be happy with your device. If something isn’t right, this policy explains how returns, replacements and refunds work at BeSlim4ever, a store operated by Olverin Ventures. We currently ship to addresses in the United States only.

At a glance

• 30-day returns on unused items in their original packaging, counted from the day your order is delivered.
• Damaged, defective or wrong item? We replace it or refund it at no cost to you.
• Free US shipping on every order, so there is no shipping charge to deduct from your refund.
• Refunds go back to your original payment method, usually within 5–10 business days after we approve them.
• Start every request by email at [email protected]. Please don’t send anything back before we reply with return instructions.

1. Cancelling an order

Orders are processed within 1–3 business days. You can cancel or change your order at any time until it ships. Email [email protected] with your order number as soon as possible. If the order hasn’t shipped, we cancel it and refund you in full. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy after it arrives.

2. Returns for a change of mind

You can return an item within 30 days of delivery if:

• it is unused and in the same condition you received it;
• it is in its original packaging, with all accessories, cables, manuals and any free gifts included;
• you contacted us first and received return instructions.

Because our devices are used directly on the skin, we can’t accept change-of-mind returns of devices that have been used, or that are returned without their original packaging or with missing parts. This doesn’t affect your rights if a device is damaged or faulty (see section 4).

3. How to return an item

1. Email [email protected] within 30 days of delivery with your order number, the item you want to return and the reason.
2. We reply within 1 business day with the return address and instructions. Returns sent to any other address, or without contacting us first, may not be accepted.
3. Pack the item securely in its original packaging and ship it with a tracked service. Send us the tracking number.
4. Once the return arrives and we’ve checked it, we email you to confirm and issue your refund.

Return shipping costs: for change-of-mind returns, you pay the cost of shipping the item back to us. If the return is because of our mistake, or because the item arrived damaged or defective, we cover it.

4. Damaged, defective or wrong items

If your order arrives damaged, stops working under normal use, or isn’t what you ordered, contact us within 30 days of delivery. Please include:

• your order number;
• a short description of the problem;
• a photo or short video showing the issue (and the outer box, if it arrived damaged).

We’ll send a replacement or give you a full refund, whichever you prefer, at no cost to you. In many cases you won’t need to send the item back. If we do need it returned, we’ll give you instructions and cover the return shipping.

5. Lost or delayed orders

US delivery usually takes 7–14 business days after your order ships, and we email you a tracking number when it does. If tracking hasn’t updated for 7 days, if your order hasn’t arrived within 30 days of shipping, or if tracking shows it as delivered but you can’t find it, email us with your order number. We’ll investigate with the carrier and, if the package is confirmed lost, send a replacement or refund you in full.

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, or because delivery was refused, we’ll contact you to arrange reshipping or a refund. Any extra shipping cost caused by an incorrect address may be deducted.

6. Refunds

• Payment method: refunds go back to the card or payment method you used to order. We can’t refund to a different card or account.
• Timing: we issue the refund once your return is received and checked, or as soon as we approve a damaged, defective or lost-order claim. It usually appears within 5–10 business days, depending on your bank.
• Klarna: if you paid with Klarna, the refund is sent to Klarna and your payment plan is updated or cancelled accordingly. Klarna will notify you.
• Discounts: we refund the amount you actually paid. If you return part of an order that received a discount, the refund reflects the discount applied to that item.
• Partial refunds: if a returned item is used, damaged by misuse, or missing parts or packaging, we may refuse the return or offer a partial refund. We’ll always tell you before deciding.

7. Exchanges

We don’t offer direct exchanges for a different product or color. The quickest way is to return the item under this policy and place a new order for the one you want. Damaged, defective or wrong items are replaced as described in section 4.

8. Late or missing refunds

If it’s been more than 10 business days since we confirmed your refund, check with your bank or card issuer first, as processing times vary. If you still can’t see it, email us and we’ll send you the refund details. If you have a problem with an order, please contact us before opening a dispute with your bank. We can almost always resolve it faster directly.

9. Your legal rights

This policy is in addition to, and does not limit, any rights you have under applicable consumer protection law. It forms part of our Terms and Conditions.

10. Contact us

Questions about a return or refund? Email [email protected] or call 619-304-2594 (Mon–Sun, 09:00–19:00). Include your order number and we’ll reply within 1 business day.